Feel free to contact us either by email or by phone, or or request a quote!

Can I return a product?

Yes, within 14 days from the date your order was delivered to you.

The returning process is as follows:

  1. Products must not have been used;
  2. Send us an email to store@catavino.net letting us know your name, why you want to return the item, and your order number;
  3. Ship the items to be returned back to us to Rua da Fábrica, s/n, 4000-201, Porto, Portugal. Please consider that the shipping costs will not be refunded, unless the product is defective;
  4. Once we receive your return and confirm that the Return Policy requirements have been met, we will send you an email with the canceled invoice;

Refund times depend on the payment method selected, and can take up to 14 business days.

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